Customer Service

Your ultimate satisfaction with HAMMERHEAD GUITAR PICKS is our goal! Therefore, we gladly accept returns and refund any guitar picks purchased at upon receiving notice within 7 days of the purchase date (see e-mail address below).

Please be sure to enclose a copy of your invoice together with the product which must be returned in original packaging and the reason for your return.

The estimated refund time is approximately 30 business days from the date we receive your return.

To ensure a prompt and secure delivery, we recommend sending your return or exchange via United Parcel Service (UPS) or U.S. Postal Service (USPS) insured parcel post. Return shipping fees are not refundable. Please send all returns to the attention of:

24 Ashby State Road
Suite 24
Fitchburg, MA 01420

Shipping Policy: Hammerhead Guitar Picks are shipped by the following carriers USPS, UPS or FedEx. Orders processed within 48 hours.